Returns and Exchanges

If you wish to return or exchange items for any reason please contact us to inform us of your intention to do so. You can contact us by emailing hello@jurnie.co.uk or by calling us on 0121 679 2355. 

 

Then please return the item(s) to us within 30 days of receipt, unworn, unwashed and with labels still intact and attached. Please fill out the returns form detailing your name, order number, a contact email address and whether you wish to return or exchange the item(s). Refunds will be processed as soon as possible and no later than 30 days after the item has been received.

 

For an exchange, please detail the item and size you wish to exchange it for. We will then process your request; if we have the stock available, it will be dispatched to the same address as the first order. If we do not have the item in stock, we will contact you to organise a refund.

 

Personalised items are only refundable if the item is faulty. This is in accordance with Government legislation; please get in touch with us through email (hello@jurnie.co.uk) or telephone (0333 011 6106) if you believe that your personalised item is faulty. 

 

If the item is faulty please clearly tell us why it is faulty. Please detail your name, the order number and a contact telephone number/email address. Once we have received the returned item we will assess it and confirm whether or not it is deemed as faulty. If it is, we will organise a full refund or to you by the method you originally paid or where possible, offer an exchange. If not, we will let you know and organise to return the item to you. We will also refund you the postage costs you incur in returning any items that are deemed to be faulty.


When returning an item to us, please send it to: Jurnie (returns), 7 Cloudbridge Drive, Solihull, West Midlands, England B92 0PY

We recommend that you get a free Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us.